Demograss lady

Free Shipping Policy

Offer valid for orders shipped to a recipient within the United States only (excluding Alaska, Hawaii, Puerto Rico and some U.S. territories).

Demograss.com will ship your order via USPS First-Class Mail® Parcel and should arrive within 5 business days, usually 2 business days.

In stock items ordered and payment confirmation received before 4:00 PM (CST) Monday - Friday (excluding holidays) will be shipped the same business day. Make sure the billing and shipping information you gave us exactly matches that on file with your credit card company. In some cases, even if there is a slight discrepancy between ZIP codes, your order may be delayed. Barring events beyond our control, such as severe weather, may delay your order and would be expected to arrive within 5-7 business days. Keep in mind when you pay with eCheck it usually takes between 3 and 5 business days clear. Please note that there are some areas of the country that may take longer to service.

For wholesale orders (10 or more bottles) we suggest you to buy USPS shipping insurance for an additional $ 5.00 USD.

Make sure to create an account with PayPal during checkout so that you can track your order online.

Shipping charges for packages that are refused are the responsibility of the consumer.

We do not offer international free shipping, please Contact Us to arrange international shippments.

Return Policy

- We will accept any unopened bottles for return within 30 days of the original purchase. All unopened bottles must arrive undamaged, have the original seal, with no damage to the label or bottle (new condition).
 
- Customers are solely responsible for shipping any returned products to us.

- After returning product(s) allow 1-2 weeks for your refund to be processed.

- We are not responsible for items that may be lost, damaged or returned or any other reason the package may not arrive at our office in a timely manner. We will not be responsible to refund you if you gave us an inaccurate shipping address such as typo. No return will be allowed for bulk/wholesale orders. If product(s) are not adequately insured AND are damaged or lost while being shipped to us, we cannot issue a refund. We recommend that you use a traceable ship method to ensure successful delivery.